Refund policy

Last Updated: November 3, 2026

At Livmora, customer satisfaction is one of our highest priorities. We believe shopping for your home should be simple, comfortable, and worry-free.

We are committed to providing thoughtfully selected home essentials and a dependable shopping experience. If your purchase does not meet your expectations, we offer a 30-day free return and refund policy, subject to the terms outlined below.

1. Our 30-Day Return Policy

We accept return requests within 30 calendar days of the date your order is delivered.

To be eligible for a return, your item should:

Have been purchased directly from https://livmora.shop.
Be returned within the applicable 30-day return period.
Be in reasonable condition, allowing for inspection or normal handling.
Include the original accessories or components, where applicable.
Be accompanied by proof of purchase or an order number.

Original packaging is preferred but is not mandatory if the item can be returned safely.

We understand that customers may need to inspect their purchases before deciding whether to keep them. Reasonable inspection does not automatically disqualify an item from return.

2. Free Returns

Livmora offers free returns within 30 days for eligible purchases.

Customers will not be charged a return processing fee or restocking fee.

Where a physical return is required, Livmora will provide return instructions and a prepaid shipping label or another return arrangement at no additional cost to the customer.

Please contact our customer support team before sending an item back so we can arrange your return correctly.

Email: support@livmora.shop

3. How to Request a Return

To initiate a return, please follow these steps:

Step 1: Contact Our Support Team

Email support@livmora.shop within 30 days of receiving your order.

Please include:

Your full name.
Your order number.
The email address associated with your purchase.
The product you wish to return.
A brief explanation of your return request.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide the appropriate return instructions.

If a return shipment is required, we will provide the applicable prepaid return arrangement.

Step 3: Prepare Your Item

Package the product securely to help prevent damage during transportation.

Step 4: Send Your Return

Follow the provided return instructions and retain your shipping confirmation or tracking information.

Please do not send products to our business address without receiving return authorization.

4. Refund Policy

Once your return is received and inspected, or your refund is otherwise approved, we will notify you by email.

Approved refunds will be issued to the original payment method used at checkout.

We aim to process approved refunds within 5–10 business days after approval.

Depending on your bank, card issuer, or payment provider, additional time may be required for the refunded amount to appear in your account.

Livmora does not charge a refund processing fee.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

Email support@livmora.shop with:

Your order number.
A description of the issue.
Photographs of the product and packaging, if available.

Our team will review the situation and offer an appropriate solution, which may include a free replacement, return, or refund.

You will not be responsible for return shipping costs associated with an incorrect, damaged, or defective product.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

6. Exchanges

If you would like a different size, color, pattern, or product, please contact our customer support team.

Where an exchange is possible, we will provide instructions based on product availability.

If a direct exchange cannot be arranged, you may return the eligible item for a refund and place a new order.

Any difference in price between products will be communicated before an exchange is completed.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@livmora.shop.

We will attempt to accommodate cancellation requests before the order enters the shipping process.

If your order has already shipped, cancellation may no longer be possible. However, you may still request a return under our 30-day return policy after delivery.

8. Lost or Missing Packages

If your package is marked as delivered but cannot be located, please contact our support team.

We may ask you to confirm the shipping address and check with household members, neighbors, or the local delivery carrier.

If an order is confirmed lost in transit, we will work with you toward an appropriate resolution, including replacement or refund where applicable.

9. Late or Missing Refunds

If you have not received an approved refund within the expected processing period:

Check your bank account or original payment method.
Contact your card issuer or payment provider.
Allow any additional processing time required by your financial institution.
Contact support@livmora.shop if the refund still has not appeared.

We will be happy to help investigate the status of your refund.

10. International Returns

Our 30-day free return policy applies to eligible purchases shipped worldwide.

International customers should contact us before returning any product so we can arrange the appropriate return method.

Customers should not independently purchase international return postage unless instructed to do so by our support team.

11. Consumer Rights

This policy is intended to provide a convenient return experience and does not replace or restrict any mandatory consumer rights under applicable law.

Where local consumer protection laws provide additional rights or remedies, those rights will continue to apply.