Shipping policy

Last Updated: November 3, 2026

At Livmora, we believe that creating a comfortable home should be simple and convenient.

We are pleased to offer free worldwide shipping so customers can enjoy our kitchen mats, rugs, and home essentials without additional standard shipping charges.

This Shipping Policy explains our delivery services, estimated shipping times, tracking information, and procedures for addressing shipping-related concerns.

1. Free Worldwide Shipping

Livmora offers FREE standard shipping on all orders worldwide.

Our shipping benefits include:

Free standard shipping to supported destinations worldwide.
No minimum order value required.
No standard shipping fee at checkout.
Delivery to residential addresses and other eligible locations served by our shipping partners.

If a particular destination cannot be served due to legal restrictions, carrier limitations, or other circumstances, we will notify the customer and arrange an appropriate resolution.

2. Estimated Delivery Time

Our estimated delivery timeframe is:

7–10 days

This estimate applies to standard deliveries under normal shipping conditions.

Delivery timeframes may vary depending on the destination, carrier network, customs processing, local holidays, or unexpected transportation disruptions.

While we make reasonable efforts to meet the estimated delivery window, delivery dates are not guaranteed.

3. Order Processing

After an order is placed, our team begins preparing it for shipment.

Order processing may involve:

Payment verification.
Product availability confirmation.
Order preparation and packaging.
Shipping label creation.
Handover to the delivery carrier.

Processing times may vary depending on order volume, product availability, weekends, and public holidays.

Customers will receive shipment information when their order has been dispatched.

4. Order Confirmation

Once your order is successfully submitted, you should receive an order confirmation email at the address provided during checkout.

This email may include:

Your order number.
Purchased products.
Order total.
Shipping address.
Payment confirmation details.

Please review your order confirmation carefully.

If any information is incorrect, contact us as soon as possible.

5. Shipping Confirmation and Tracking

When your order is shipped, we will provide tracking information when available through the shipping carrier.

Tracking details may include:

The tracking number.
The shipping carrier.
Shipment status.
Estimated delivery information.

Tracking updates may take some time to appear after the carrier receives the package.

If you need assistance locating your tracking information, contact support@livmora.shop.

6. International Shipping

Livmora serves customers worldwide, subject to applicable shipping restrictions and carrier availability.

International shipments may undergo customs inspection or clearance procedures.

Delivery times can be affected by:

Customs processing.
Local import regulations.
Carrier transportation schedules.
National holidays.
Weather or logistical disruptions.

Standard shipping is free. However, destination-country customs duties, import taxes, or other government-imposed charges may apply where legally required.

Any such charges are separate from Livmora's standard shipping fee and will be disclosed at checkout where they can be determined in advance.

7. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout.

Please verify:

Full recipient name.
Street address and building information.
Apartment or unit number, if applicable.
City, state, and postal code.
Country.
Contact telephone number.

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

If you notice an error, contact our support team promptly.

We will attempt to update the address before dispatch whenever possible.

8. Shipping Delays

Although our estimated delivery timeframe is 7–10 days, occasional delays may occur.

Potential causes include:

Severe weather conditions.
Customs inspections.
Carrier network disruptions.
High seasonal shipping volumes.
Public holidays.
Transportation restrictions.
Unexpected logistical events.

If your order is delayed, please contact us for assistance.

We will work with the shipping carrier to investigate and provide available updates.

Any mandatory rights relating to delayed or undelivered goods remain unaffected.

9. Lost Packages

If your package appears to be lost during transit, please contact our customer support team.

We may request your order number and shipping details to investigate the issue.

If a package is confirmed lost, Livmora will offer an appropriate solution, which may include a replacement or refund.

Customers will not be required to pay additional standard shipping fees for a replacement sent because of a confirmed carrier loss.

10. Damaged Packages

If your order arrives with damaged packaging or the product itself is damaged, please contact us as soon as possible.

We recommend providing:

Your order number.
A description of the damage.
Photographs of the product and packaging, if available.

Our team will assess the issue and arrange an appropriate solution under our Return and Refund Policy.

11. Multiple Shipments

Some orders containing multiple items may arrive in separate packages due to product availability or fulfillment arrangements.

If your order is shipped in multiple packages, you may receive separate tracking information.

There will be no additional standard shipping charge for split shipments.

12. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may arrange another attempt or provide instructions for collection.

Customers should follow any reasonable carrier instructions and contact our support team if assistance is needed.

If a package is returned to the sender, we will review the circumstances and help determine the appropriate next steps.

13. Returns and Refunds

Livmora offers a 30-day free return and refund policy.

If you are not satisfied with your purchase, you may request a return within 30 calendar days after delivery, subject to our Return and Refund Policy.

Eligible returns are free of return shipping charges and restocking fees.

For return assistance, email support@livmora.shop.